Introduction:
The business is sending the products to the customer with respect to the sales order .Once the customer check the quality which is not up-to the mark and customer wants to return the product to the warehouse
So how can we achieve the above requirement?
We can achieve the above requirement through customer returns and billing document as shown below
1)Activate a BC Set /N/SCWM/DLV_INBOUND_RETRUN
2)Map ERP Document types to EWM Document type
3)Map ERP Item types to EWM Item type
4)Map ERP Document type to Different attribute
5)Delivery Split by Warehouse Number
6)Put away strategies
7)Billing Document
8)create a sale order with respect to billing document
9)Testing
1)Activate BC set Tcode:SCPR20
2)Map ERP Document types to EWM Document type
Path: IMG -->SCM Extended Warehouse Management-->Extended Warehouse Management-->Interfaces-->ERP Integration-->Delivery Processing-->Map ERP Document types to EWM Document type
3)Map ERP ITEM types to ITEM Document type
Path: IMG -->SCM Extended Warehouse Management-->Extended Warehouse Management-->Interfaces-->ERP Integration-->Delivery Processing-->Map ERP ITEM types to EWM ITEM types
4)Define ERP Document Types for Differentiation Attribute
Path: IMG -->SCM Extended Warehouse Management-->Extended Warehouse Management-->Interfaces-->ERP Integration-->Delivery Processing-->Define ERP Document Types for Differentiation Attribute
5)Delivery Split by Warehouse Number
Path: IMG-->Logistics Execution-->Shipping-->Define Split Criteria for Deliveries-->Define delivery split per delivery type
5)Put away Strategies
Path: IMG -->SCM Extended Warehouse Management-->Extended Warehouse Management-->Goods Receipt Process-->Specify Storage Type Search Sequence for Putaway
To display the billing document Tcode:VF04
Click on display billing list
Click on individual billing document
Click on save button
By saving a new document no will be generated and the status is will be check mark
Now a create sale document with reference to billing doc
Here mandatory is order type should be RE(Returns delivery)
Here order reason need to be given and check the item category-REN
Returns order will be saved
Now create outbound delivery with returns delivery
Check the delivery gets distributed
Check the stock for the material in mmbe before returns
Process these delivery in EWM system /N/SCWM/PRDI
Check the doc type and doc category level
Check the warehouse process type ,item category and item type at item level
Create the warehouse task and confirm the warehouse task
Confirm the warehouse order
Go to Monitor check the stock
Before customer returns the stock is 1 and now once the customer returns done the stock is updated to 11
Conclusion: By the above Blog post we can do the customer returns with respect to sales order.
Reference:
https://blogs.sap.com/2019/02/03/ewm-sd-integration-customer-return-process-with-ewm/
Thanks for your Patience
Thanks to author Saikiran Gummadi